Exeter Leisure Terms & Conditions

Terms & Conditions

Conditions of Use

EXETER LEISURE MEMBERSHIP TERMS AND CONDITIONS

 

1. DEFINITIONS

 

• Exeter Leisure or We or Us or Our: Exeter Leisure, Exeter City Council, Civic Centre, Paris St, Exeter, EX1 1JN
• Member or You or Your: Member of Exeter Leisure
• The Centre/Centres: the members leisure centre operated by Exeter Leisure, namely Riverside Leisure Centre, St Sidwell’s Point Leisure Centre, Wonford Sports Centre, Isca Centre, Exeter Arena, Northbrook Swimming Pool.

 

 

2. MEMBERSHIP TERMS AND CONDITIONS

 

• Our Exeter Leisure Membership agreement is offered as either a flexible direct debit agreement or a paid in full annual agreement. Members who elect to pay in full will be entitled to 12 months access for the price of 10.
  • A flexible direct debit agreement is defined as a membership agreement with no fixed term that can be cancelled within the required notice period.
  • A paid in full annual agreement is defined as a non-refundable agreement which is valid for 12 months from the start date.
• Our Exeter Leisure Memberships fall into the below categories (full details of each membership is available at exeterleisure.com and the Exeter Leisure App);
  • Exeter Leisure Choices – individual membership available for those aged 16+ years. Choice of a single base membership with the option to add additional activities at further cost.
  • Exeter Leisure Junior – individual membership available for those up to the age of 15 years
  • Exeter Leisure Adult & Child –up to two adults (over the age of 16) and up to 3 children can join together. All-inclusive membership, excluding St Sidwell’s Point Spa.
  • Exeter Leisure Spa – individual membership for those over the age of 16 for ‘The Spa’ at St Sidwell’s Point.
  • Exeter Leisure Annual – paid in full, individual membership for those over 16 years of age.
• Direct Debit payment will be taken on or around the 1^st of every month. A £15 default fee will be charged each time one of the direct debit payments that we are collecting fails. Recollection of non-collected fees will be taken on the 15^th of every month.
• The price of your membership will be set out in the current price list at the date of your membership. Exeter Leisure will review membership fees periodically and reserves the right to change the membership rate.
• Your membership will commence on the ‘Start Date’ (as defined at point of joining), after which time you agree to be bound by the terms and conditions stated in this contract along any other applicable terms and conditions of Exeter Leisure.
• We will assign you a membership number when we accept your application for membership.
• We will continue to deliver membership services to you provided you do not breach any of our Terms and Conditions.
• We will inform you a minimum of 2 weeks in advance of any increase in the price of your membership, by email.
• It is the member’s responsibility to inform Exeter Leisure of any changes to your contact details including address, telephone number and email address so that such communications may be made.
• By utilising a promotional code or participating within a membership promotion on a flexible membership, you agree to pay the minimum of one month(s) direct debit in the case of cancellation. If cancelling before this period we may immediately cancel your membership within this promotional period, or otherwise raise a charge of one month to cover the promotional period. If the contract terms are not followed legal proceedings may be taken and administration charges will
• Exeter Leisure reserve the right to update and/or amend the terms and conditions as necessary without prior notice.
• Members joining online are entitled to a 14 day cooling-off period.
• All new members must sign our Health Commitment Statement prior to using the gym. New members are strongly advised to complete an induction before exercising.
• Exeter Leisure reserves the right to close a Centre or its amenities/facilities for planned maintenance or reasons outside our control (for example adverse weather etc). We will use reasonable endeavours to notify you prior to closure and where possible, you will be encouraged to use our alternative facilities. Refunds will not be made unless the closure exceeds a two-week period.
• If We have to close facilities, Centres or amenities for reasons outside our control, we will try our best to provide other facilities or consider whether we should suspend collection of your subscription.

 

3. EXETER LEISURE JUNIOR

 

• The Exeter Leisure Junior membership includes the following terms and conditions;
  • Teen Gym is available for those over the age of 11 years of age at the designated times set by the centre.
  • Racket sports are available for those over the age of 8 at the designated times set by the centre.
  • Exeter Arena track is available for those over the age of 11 at the designated times set by the centre.
  • Swimming lessons run 50 weeks of the year. You will be notified of the exact dates by email.  Dates are subject to change at the discretion of Exeter Leisure.
  • Exeter Leisure Junior membership is paid for monthly in advance.
  • Any payment more than 7 days overdue may result in your place in swimming lessons no longer being held.
  • Exeter Leisure are unable to offer refunds for lessons missed due to illness or any other reason.

 

4. CANCELLATION

 

• The member can, at any time, cancel their membership by providing us with a full calendar month notice. Cancelling your direct debit instruction for the payment fees is not sufficient and does not constitute service of written notice. All membership fees will be payable up to the date of cancellation.
• Annual memberships will automatically cancel at the end of the 12 month period, unless renewed by the customer. No refund will be offered in the event a member cancels before the end of their term.
• If you wish to cancel your membership agreement with us you must do so by emailing exeterleisure@servicetsg.com. Once processed you will receive confirmation of the cancellation via email. This will act as the start of the notice period and you can then cancel your direct debit instruction at your bank. If the cancellation terms are not followed legal proceedings may be taken and administration charges will apply.
• Where a Direct Debit has failed or a member has purported to have cancelled their Direct Debit without prior agreement, the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit their membership. Upon failure to make payment, subsequent reinstatement of the membership or any future membership will be subject to the outstanding membership fees being paid in full. If the contract terms are not followed legal proceedings may be taken and administration charges will

 

• We reserve the right to cancel any membership at our sole discretion and without paying compensation.

 

5. MEMBERSHIP FREEZE REQUESTS

 

• In exceptional circumstances and at our discretion you may be allowed to freeze your direct debit for an agreed period (up to a maximum of 6 months) for a fee of £5 per month.
• During a membership freeze, no further membership payments will be taken and you will not have access to any of our facilities. Your membership will not be cancelled. Payment and access will reinstate at the end of the freeze period.
• This request must be made via email to exeterleisure@servicetsg.com, providing 5 days’ notice, stating the reason for the freeze and including if necessary, supporting medical evidence. Once processed you will receive confirmation via email of whether the freeze period has been accepted or not - this must be retained as proof. We reserve the right to decline your application and apply an administration fee for dealing with such requests.

 

6. OUR RIGHTS TO END THE CONTRACT

 

• If you do not comply with the terms of this contract and fail to pay for the membership services, within 7 days of us reminding you that payment is due, we may suspend your membership until you have paid the outstanding amounts. We will contact you to tell you we are suspending your membership. We will not charge you for your membership during the period for which it is suspended. As well as suspending your membership, we can also charge you interest on your overdue payments.
• We may end your membership at any time by writing to you if;
  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the membership services
  • you breach any of the terms and conditions applicable to your membership. We also reserve the right to remove you from the facilities should we deem this an appropriate action.
• You must compensate us if you breach the contract. If we end the contract in the situations set out in clause 5.2, we will refund any money you have paid in advance for the membership services we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the

 

7. BOOKING AND ATTENDANCE

 

• Please make every effort to cancel your booking via our online booking system if you are unable to attend a booked session. Cancellation of reserved sessions is permitted, provided that such cancellation is made at least 2 hours in advance of the activity start time. Failure to attend a booked activity without giving the required notice, 3 times within any 30 day period, will result in the loss of advanced booking rights for 1 week (7 days).
• You must arrive promptly at the start of your session time and leave promptly at the end. If you arrive outside of the start of your booked session, we are unable to extend your session time. All session times will commence from the start of the booked session, not upon arrival.
• For safety reasons, customers will not be permitted to access group fitness classes once the class has commenced.
• If you or a member of your household are exhibiting symptoms of COVID-19 you shall follow the latest government guidelines on isolation and reporting. You must not attend the leisure centre until it is safe to do so.
• At all times during your attendance, you must conform to the displayed instructions and any verbal instructions given by staff regarding social distancing, the use and cleaning of equipment, the use of the swimming pool and any other area inside or outside the facility.
• Children under three years of age have free access to our swimming pools when accompanied by a member who is aged 18 or over.
• Exeter Leisure reserves the right to cancel, amend, suspend, or withdraw classes and/or activities at any time on reasonable notice.
• Exeter Leisure reserves the right to book events at any of the Centres which may impact on the availability of activities. Such events shall be detailed on the online booking system and shall have priority over any prior bookings.
• Where an event is being held in accordance with clause 7.9 Exeter Leisure shall provide Members with reasonable notice of the event and will use its best endeavours to minimise any disruption caused by the event.

 

8. LEGAL RIGHTS

 

 Nothing in these terms will affect your legal rights.

 

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

• Exeter Leisure shall not be liable for loss or damage to your property that may occur at the Centre(s) other than any liability that arises from our negligence or failure to take reasonable care.
• Exeter Leisure shall not be liable for any direct, consequential or indirect losses, and any costs resulting from debt recovery actions.
• Exeter Leisure or limit in any way our liability to you where it would be unlawful to do so.
• You shall indemnify us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim or action made against you in connection with the recovery of any costs in respect of all claims relating to debt recovery actions brought by us arising out of this contract.

 

10. HOW WE MAY USE YOUR PERSONAL INFORMATION

 

We will only use your personal information as set out in our Privacy Policy. https://exeter.gov.uk/media/3990/exeter-city-council-privacy-notice.pdf]

11. IDENTIFICATION
    • All customers and members are required to show their access control cards/wristbands membership card at reception/swipe through the fast track access point on arrival at the centre. Members may be refused free entry into health and fitness activities without a valid card. 
    • A photograph will be required upon joining/upon first visit for identification purposes.
    • Access control cards/wristbands are non-transferable and must only be used by the registered member.
    • Only the registered member can make centre bookings.
    • Any lost/damaged access control cards/wristbands will be replaced at the member’s expense.

 

 

DECLARATION

I have read and understand the above Terms and Conditions and I agree to be bound by them and any other subsequent revisions. I further understand that these Terms and Conditions form only part of my membership and other terms and conditions will apply, including conditions of use for each centre under Exeter Leisure.